Refund Policy
Refund Policy
Your satisfaction (and trust) is our top priority. If you’re not completely delighted with your Saffron & Sands purchase, we’ll make it right.
1. Eligibility for Refunds
- Timeframe: Request a refund within 30 days of delivery.
- Condition: Returned in original, unopened packaging (intact seals, legible labels).
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Exceptions:
- Gift sets, sale bundles, or clearance items marked “Final Sale” are non‑refundable (exchange or store credit available).
- Opened spice jars only refundable if defective or damaged.
2. How to Request a Return
- Email your order number and reason for return to support@saffronandsandsbysuzi.com.
- Receive a Return Authorization email with your prepaid label (domestic orders).
- Pack securely and drop off at the specified carrier.
3. Processing Your Refund
- Inspection: We inspect returned items to confirm eligibility.
- Timing: Approved refunds issued within 5 business days to your original payment method.
- Notification: Email confirmation once your refund is processed.
4. Exchanges & Store Credit
If you’d prefer an exchange or store credit instead of a refund, let us know in your return email—no expiration on credits.
5. Shipping Costs
- Damaged/Defective Items: We cover return shipping.
- Change of Mind: Customer is responsible for return shipping, unless otherwise noted in a promotion.
6. Questions?
Our Spice Squad is here to help:
- Email: support@saffronandsandsbysuzi.com
- Call: (555) 123‑SPICE, Mon–Fri, 9 AM–5 PM PST
Thank you for shopping with Saffron & Sands by Suzi—where every jar is backed by our commitment to quality, flavor, and your complete peace of mind.